FAQ

EzyEntry is a simple-to-use, cloud-based data entry automation service. It transfers data from your digital documentation directly into your required software, eliminating the need for manual data entry. Its versatile and efficient design makes it highly adaptable and easy to use. Plus, our dedicated team is here to support you with expert service every step of the way.

All products are monthly subscription services, so you can get full access to our software at the appropriate scale of your business. For specific pricing details, referral program and discounts. Click here to learn more about our Subscription Plan, or contact us for more information or contact us at info@ezyentry.com.au.

Compatible file types include:

• .PDF (Native and OCR)
• .JPEG
• .XLS
• .XLSX
• .DOCX
• .DOC
• .RTF
• .PNG
• .TIF
• .BMP

Compatible document types include (but are not restricted to):

• Bills of Lading
• Airway Bills
• Invoicing Documents
• Arrival Notices
• Pre-Alerts
• Cover Sheets
• Customs Instructions
• Booking Confirmations
• Delivery Orders
• Shipper Letter of Instructions
• Outturn Reports

Current compatible services include:

• New/Edit Import Export Customs Declarations
• New/Edit Shipment Registrations
• Invoice Compiling
• PRAs
• Sea Cargo Reports (Brokerage)
• Air Cargo Reports (Brokerage)
• New Consols
• New Bookings

However, EzyEntry can easily be adapted to work with any software or service.

Our dedicated support team is here to answer any and all questions regarding the EzyEntry application. Unfortunately, we cannot help with support in regards to any third-party software.

Our support hours are Monday to Friday, 9am-5pm (AEST GMT-L10). We strive to respond to all inquiries within 48 hours.

Email: You can email us directly at support@ezyentry.com.au.

Phone: Alternatively, you can call us at 1800 592 229.

To view our full support policy, click here.

Getting started with EzyEntry is simple! You can reach out via our contact page or click here to enter your details and register. Either way, one of our dedicated team members will help you through the process.

First, log into your personal account using your provided details. Click here to log in now. After you’ve logged in, follow the steps below to download the EzyEntry software.

1. Go to your download page and click the “DOWNLOAD” button.
2. Once downloaded, click the installer and follow the user installation wizard for the EzyEntry Desktop App.
3. Sign into the EzyEntry desktop app using your provided details and start automating!

If you need assistance, please reach out to our support team.

EzyEntry automatically scrapes your emails for jobs, processes the data within, and outputs the data into your chosen software. However, if you do not have this function set up, please follow the steps below.

1. Download the EzyEntry application and log in.
2. Drag and drop your compatible files into the EzyEntry desktop app.

• If you’re not sure whether your document is compatible with our program, just drag it in anyway! EzyEntry will let you know if your documents have been uploaded successfully.
• In the case of an incompatible document, our support team will receive a notification and review why the upload was unsuccessful. The team will then make any necessary adjustments to ensure the document is processed correctly.
• Alternatively, you can review the document data yourself in EzyEntry. By checking and adjusting the data as necessary, you can send the job on its way!

1. Select your chosen output solution.
2. Once the documents have been uploaded and processed in EzyEntry, you will see the services button. Until you reach this point in the process, the buttons will remain unclickable to prevent outputting errors.
3. Press your chosen service button and wait until the processing has finished.
4. Sit back and relax; your data entry has been handled for you and is now complete!

Of course! At EzyEntry, we have no lock-in contracts, so you can contact us and cancel at any time. However, in doing so, we will immediately remove your software access. 

Simply log into your account on our website and head to your Billing & Subscriptions page. Once you’re there, select CANCEL PLAN. For more assistance, reach out to our support team.

Don’t worry! This happens to the best of us. Just click the “Forgot password?” link on the login screen, and we’ll email you a link to reset it. Don’t forget to check your spam folder! If you can’t find our email or didn’t receive the email to reset your password, reach out for further assistance.

Make sure that you’re entering the email address you signed up with. If that doesn’t work, please send our team an email at support@ezyentry.com.au or reach out using our Contact Us page. We’ll help you sort everything out!

Our support team is here to assist you! Send us an email with your full registration details and a description of the issue you’re experiencing at support@ezyentry.com.au or fill out this form. We’ll get back to you as soon as we can!